Tell us about your career at Saga?
I started working for Saga in 1995 as an agent on the phones within Europe Sales. I stayed there for five years before applying for the position of coach, where I became a Cruise Coach. This developed into management and I became a team manager within the Cruise department. I am now a team manager in the Holidays Sales team.
What have been your career highlights?
My career highlights include winning the 'Unsung Hero' award at our awards evening, which was voted for by my colleagues, and was very important to me, and getting my first step onto the managerial level when I was 20.
What do you enjoy about your job?
I love working with the people in my job, I love coaching them, the 1-2-1's, getting involved in the training and listening to the calls, I really really love my job.