Tell us about your career at saga?
I started out selling insurance for Saga Services, and worked my way up to Sales Operations Manager, which is where I am now. Along the way I've worked in Marketing, Resourcing and with the Actuaries from Insurance.
What has been your career highlight?
The main highlight is probably getting to where I am now, as a Sales Ops Manager in Travel, being responsible for 95 members of staff.
What love about your job?
I love the closeness to the customer journey, and being close enough to make sure the service to our customers is the best it can be, plus the responsibility of developing the staff that now report in to me.