The most rewarding part of working directly with our customers is receiving their feedback - it really matters to us; it's what gets us up in the morning.
Our customers are at the heart of our business and we listen carefully to what they have to say. We take great pride in giving exceptional service to our customers and going the extra mile at every opportunity.
How do we know we're getting it right? Our customers tell us we are…
Customer Quote 1
"Some years back my husband fell ill in Africa and the travel insurance company exceeded everything I expected. I phoned them immediately he was hospitalised I couldn't get over the service they gave me when I was in that situation. I think it was outstanding especially for older people..."
Customer Quote 2
"I don't think there was anybody that wasn't helpful, everything that happened was excellent and that's why we're with Saga because we know we're going to get excellent service..."
Customer Quote 3
"Our advisor was Debbie, and she was extremely professional and competent in dealing with our booking but she also made it very personal which made it a delight to deal with her... in fact, it made the whole process a true pleasure."